Ask any retail HME provider, and they'll tell you that customer attitudes concerning the economy are impacting their buying habits. That's not surprising, as monthly consumer sentiment data bears that out. Simply put, consumers are worried. So, how do retail HME providers manage those customer concerns during times of uncertainty? Sean Stapleton, CEO of MedGuard Protection Plans, joins the podcast once again to offer some strategies and tools that providers can employ to not only address those concerns but strengthen customer connections. Handled correctly, you just might create a customer for life.
An HME supplier's success depends on building a team of fully trained, highly professional, and dependable staffers that are experts at what they do....
HME providers are constantly hunting for opportunities to diversify and broaden their revenues, and two such openings are managed care contracts and women's health....
HME businesses have adapted to a considerable number of changes during COVID-19, but what ones will stick around for the long haul? Tim Safley,...