Ask any retail HME provider, and they'll tell you that customer attitudes concerning the economy are impacting their buying habits. That's not surprising, as monthly consumer sentiment data bears that out. Simply put, consumers are worried. So, how do retail HME providers manage those customer concerns during times of uncertainty? Sean Stapleton, CEO of MedGuard Protection Plans, joins the podcast once again to offer some strategies and tools that providers can employ to not only address those concerns but strengthen customer connections. Handled correctly, you just might create a customer for life.
Providers and vendors have deployed a lot of smart care tools and solutions during COVID-19. What happens after the crisis passes? Arturo Garcia, senior...
An HME supplier's success depends on building a team of fully trained, highly professional, and dependable staffers that are experts at what they do....
To kick off the HME Business Podcast, host of the podcast and editor of HME Business Magazine David Kopf gives some insight into the...